If you would like to exchange then please send back the unwanted item for a refund and reorder the new size online.
Please send your return for a refund to:
UK Dance Trainers
PO BOX 973,
Please send any returns on a recorded delivery service so you have a tracking number and proof of posting. We cannot accept responsibility for any items lost in transit.
Please allow 2 days for your return or exchange to be processed.
We are happy to refund any purchase within 30 days as long as the item has not been worn or soiled We do extend our returns period over the Christmas period to cover early purchases which then need to be exchanged or refunded.
Please note that we cannot refund or exchange trainers that have been worn at a dance class unless faulty.
Please include a copy of the delivery note or invoice which came with the parcel and note on it what action you would like us to take.
The customer is responsible for the cost of return unless the item was sent out incorrectly or is faulty.
When returning incorrect or faulty items please note we will only refund return postage up to the value of the original postage paid for the order. Please, therefore, do not return items using a postage service such as an express courier service which costs more than the original outbound postage from us.
We do recommend that you send any return on a recorded delivery service as we are unable to exchange or refund until it is received by our returns department.
If you originally paid via Paypal then we will email you a payment link once we receive the return with the amount due for you to make the required payment online. Once this has been received we will process and despatch your exchange.
If the original item was sent out incorrectly or is faulty then the replacement item will be sent out postage free and the cost of returning it to us refunded to your card.
Top Tip: If you are in a hurry for the replacement item then we recommend that you reorder the correct item(s) from our website and then send the incorrect item back for a refund!